Sometimes, things just don't go as planned and we get that.

To ensure that exchanges and refunds are processed as smoothly as possible a ticket must be created, and an approval from us must given before any exchanges/returns are sent back.

Click HERE to start the process. 

HOW LONG DO I HAVE TO EXCHANGE OR RETURN MY PRODUCT FROM THE DATE OF MY ORDER?
  • We offer customers 30 days from their order date to make an exchange or return.
  • Returns between 30-40 days will incur a 20% restocking fee.
  • We will not accept returns after 40 days from the order date.
WHAT WILL BE ACCEPTED FOR REFUNDS?
  • Undamaged, unmarked products in original undamaged packaging.
  • Undamaged, unmarked products in original damaged packaging will incur a 5% restocking fee.
PRE-ORDER CANCELLATIONS
  • Cancelling a Pre-order will incur a 20% cancellation fee.
WHAT WILL BE ACCEPTED FOR EXCHANGES?
  • All products can be exchanged as long as it is in working order and not damaged from improper use or installation.
  • Undamaged, unmarked products in original damaged packaging will incur a 5% restocking fee.
WHAT WILL NOT BE ACCEPTED FOR REFUNDS OR EXCHANGES?
  • Gift cards cannot be refunded or exchanged.
  • Pre-orders cannot be exchanged.
WILL THE SHIPPING FEES BE REFUNDED?
  • The shipping fees are paid to the shipping company, so it will not be refunded by iilumo.
    WHO PAYS FOR SHIPPING?
    • Shipping back to iilumo is at the expense of the customer.
    • Shipping back the exchanged item is at the expense of the customer regardless of the value.
    • Shipping back denied warranty claims is at the expense of the customer.
    HOW LONG WILL THE REFUND PROCESS TAKE?
    • Please allow up to 3 business days for the refund to process. Once approved, it may take up to 5 business days for the refund to be applied to your credit card or Paypal account.
    HOW LONG WILL THE EXCHANGE PROCESS TAKE?
    • Please allow up to 3 business days for the exchange to process. Once approved, the product(s) will be shipped on the same day on most cases.
    WHAT IF I SEND MY EXCHANGE/RETURNS WITHOUT AN APPROVAL?
    • Your exchange/return will be denied and you will need to pay for the return shipping costs at your own expense.