WARRANTY– iilumo

iilumo carries a limited warranty for the original buyer. Most cases we would not require the item returned to us as the warranty claim can be handled by photos/videos.

If the item does require returning, then the shipping fees is at the expense of the buyer. iilumo will only cover the shipping cost of the replacement product to the buyer within 12 months of the purchase date. Beyond 12 months from the purchase date, shipping costs apply for warranty claims.

iilumo will not cover the shipping costs of the replacement product to the buyer outside of Australia.

The warranty period does not restart for products replaced under warranty.

Please create a ticket HERE to start a warranty claim.

WHAT IS THE WARRANTY COVERAGE FOR PRODUCTS

iilumo carries a limited warranty for the original buyer starting from the purchase date. The following will not be covered under warranty:

  • Damage caused by improper installation or improper use
  • Any modifications or tampering
  • Damage beyond the limits of normal wear and tear
I PURCHASED YOUR PRODUCTS FROM A DEALER. HOW DO I GO ABOUT CLAIMING WARRANTY?

You will need to reach out to the dealer you purchased the products from for any warranty claims.

HOW DO I LODGE A WARRANTY CLAIM?

If your purchased item does require returning, the shipping fee is at the expense of the buyer. If you would like to lodge your warranty claim, please CREATE A TICKET to allow a streamlined process when it comes to assessing your warranty.

HOW ARE WARRANTY REPLACEMENTS SHIPPED?

Warranty replacements are shipped using Regular postage. If you require Express post, please let our team know and we'll work out the extra cost. Alternatively, if you are local, you are welcome to come in store where we can replace it for you on the spot (pending we have the item in stock.)

WHAT WON'T BE COVERED UNDER WARRANTY?
  • Damage caused by improper installation or improper use
  • Any modifications or tampering
  • Damage beyond the limits of normal wear and tear
WHAT HAPPENS ONCE THE WARRANTY CLAIM IS APPROVED?

Please allow up to 2 business days for the warranty claim to be processed. If the warranty claim is approved, iilumo will replace the defective product with the same product. If the defective product has been discontinued, we will replace it with a comparable product in value and performance.

WHAT HAPPENS IF THE WARRANTY CLAIM IS REJECTED?

Shipping back denied warranty claims is at the expense of the customer. Should the customer not organise return shipping, the products will be deemed forfeited and will be discarded at iilumo's discretion.